These Terms & Conditions are between subscribers and customers of How Do You Tech LLC (“you” or “your”) and How Do You Tech LLC “HDYTech” (“we” or “us”) and apply to this website or benefits of membership specified in your subscription.
15-Day Satisfaction Guarantee & Refund Policy
We work towards having long-term relationships with our clients, as it best aligns our interests – your ongoing growth and success is our priority. Our initial setup and optimization for your site are time-consuming and laborious, but we do not charge any setup fees.
New subscribers may cancel a subscription via our cancellation page and receive a full refund by sending an email to accounts@howdoyou.tech within the first 15 days of the initial payment commitment.
Subscriptions will continue automatically on the payment schedule selected until cancelled. You may cancel at any time, and we will not bill for future periods. However, after the first 15 days we will not issue refunds for past payments.
Payments
You are billed in accordance with your selected plan. We accept monthly recurring subscription payments processed via Stripe and annual payments on some plans. When you purchase your plan, automatic billing is set up through whichever payment option you selected.
Hey, We’re Human (AKA Limitation of Liability)
These subscription services are provided with the best faith effort; we’ll do our best to provide everything that we say we will. However, no system (or person) is perfect, and there is a chance, that something may go wrong (for example, backups may fail or be unavailable, your site may be hacked beyond repair, your site may go down, we may be unreachable, etc.).
If something does go wrong, we will do our best to fix it as quickly as possible. You agree not to hold us liable for any damages beyond the fees you have paid us for this service. In no event will we be liable to you for any lost profits, lost savings, or incidental, indirect, special, or consequential damages, arising out of your use of our services or the breach of this agreement.
Emergency-Support Requests
Our WordPress support plans include "Emergency-Support Requests." The idea behind Emergency-Support requests is that we will be here for you if the issue or question you have is mission critical or time sensitive. If we anticipate a request will take longer than 24 hours, we’ll let you know and we’ll go from there.
Emergency-Support Requests cannot be combined into a larger project, do not “roll over” from month to month, and should take 60 minutes or less to complete (they’re supposed to be an Emergency, after all). Please note that content updates are treated within 24 hours. New feature setups might take 3 – 10 working days. For more complex changes, these are treated within 8 – 21 working days.
Exceptions are made for emergency updates within working hours and on weekends at the sole discretion of the customer support agent available. They are treated within 30 minutes – 3 hours of receipt.
Website/Application Updates
Keeping your site’s software up to date is critically important for security — outdated software is the most common way sites get hacked. If you are subscribed to the "Super" or "Pro" plan, we will take care of your core, component, and plugin updates on a regular basis (typically about once a week or as they are released).
Because updates can occasionally introduce new bugs, we generally do not run updates immediately upon availability (unless it’s for a critical security patch). Additionally, some updates could cause issues with other components installed on your site. We are not responsible for any issues that may arise as a result of these updates, but we will do our best to identify any issues that arise and help fix them or restore your site from a backup.
For WordPress theme updates, they will be performed for minor (“point”) releases, but generally not for major releases.
Privacy & Security
We take privacy and security very, very seriously. Your personal information will not be shared with any third parties, except when necessary to do so to provide our services to you, or when required by law. We take measures to protect and secure your information (both personal information and passwords/site access information) using encryption and layers of password protection and two-factor authentication when available, and we require our contractors or other third-party services to do the same.
In return, we ask you to use strong and unique passwords for your website/applications, your hosting account, your email account, and other online accounts — and to never send passwords directly in the forums.
Disclaimer
We make every effort to ensure that the information on this website is accurate; however, we can’t guarantee that there are no errors. Please remember that everything on the site has been provided for informational purposes only. You understand that if you use the information on the site, your results may vary.
Use of Our Services
Unless otherwise stated, we own all of the intellectual property and rights to the content we create, like our knowledge base & blog, which you will receive access to as one of our customers. This information is provided for your personal use only and you may not copy it to third parties.
Prohibited Use
You may not use our services in any way that causes damage to either our website, our services, our other customers, or the property of any third parties.
Third-Party Content
From time to time, we may recommend components or other materials that are created by third parties. We are not liable for any third-party services or content, regardless of the recommendation. Please make sure to research all third-party providers to ensure they are a right fit for you.
Communication
By completing your purchase, you consent to receive electronic communications from us, including any necessary legal notices. We will communicate with you through the email address you provided at the time of your purchase.
No Warranties
Our services are provided on an "as is" basis, which means that we are not making any representations or warranties, either express or implied. We cannot guarantee that our services will meet your requirements or that our website and service will never go down.
We are not responsible to you for any loss of content or material provided to us as part of the services.
An Occasional Revision
These terms of service were last updated on May 16, 2021. Your purchase and the subsequent renewal of any subscriptions affirm your agreement to these terms. We reserve the right to change them at any time — but if they change substantively, we’ll let you know and give you an opportunity to opt-out by cancelling auto-renewal payments, and then continuing the remainder of your prepaid period under the previous terms.
The Legal Terms
You agree to indemnify and hold us harmless for any damages or lawsuits related to our services, unless they are a result of our negligence or intentional misconduct.
You cannot transfer this agreement to anyone else or to a different website without our permission. This agreement stays in place and need not be renewed. These terms represent our entire agreement. If for some reason one part of this contract becomes invalid or unenforceable, the remaining parts of it remain in place.
Although the language is simple, the intentions are serious and this contract is a legal document governed by the laws of the United States and under exclusive jurisdiction of the laws of the State of Delaware courts.
All notices with respect to these terms may be sent via email to business@howdoyou.tech or via our contact form on our website.