Last updated: 24th June 2021

How do I open/submit a ticket?

Click on “Login” on our menu. Type in your username/email address and password, click on login, once logged in, click on “My Account” on the menu, you will be taken to your membership account page, there you would see a button to “Submit a Ticket”, click on it, type in your issue/question title, describe your issue, attach an image where applicable, and click on submit.

That’s it. One of our representatives will be in touch with you afterward. You can also watch this short video showing you how to submit a ticket.

What does WordPress Website Support mean?

If you have a WordPress website and you have a technical problem or need to make a change like remove a banner, change color or layout, add a new page or post, or add basic functionality, you can submit a ticket explaining the problem in the best way possible and we will do our best to help you resolve the issue. We also carry out regular maintenance updates, scanning, backups, database optimizations, and other maintenance services specific to your subscription to our services.

Does it matter what hosting provider I am using for my WordPress website?

We’ll work with you regardless of your hosting provider. We understand that different websites have different needs and that people have realistic budgets that they have to meet. If you’d like to work with a hosting company we recommend and have a relationship with, please see GbefunwaRaidboxes & Namecheap.

Which payment methods do you accept?

We accept all major credit and debit/bank cards. We use Stripe payment gateway on our website to process all payments so you can rest at ease knowing you are in good hands.

How long will it take to onboard and set me up on my plan?

After a successful subscription and you have filled in the onboarding form, it takes at most 4 hours to set you and your website up on your support plan.

What are instructional videos and how do we get them?

Instructional videos are made to show how to carry out a task on your WordPress website, they will be posted on our blog and shared with you, if one exists already, we will send it your way.

What does unlimited edit coverages mean?

Unlimited edits do include edits to existing content, changing or integrating new plugin settings, and CSS adjustments. They do not include custom development (PHP, plugins, themes, etc), updating custom code, doing graphic design, PSD to WordPress, or building out a new website or subdomain.

Got a question that is not covered yet? Comment below, please.

Leave a Reply

Your email address will not be published. Required fields are marked *